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LUMA

Support

Help with Luma: routines, Screen Time permission, Pro subscription and contact.

Last updated: September 28, 2026

Contact

Email [email protected]. Tell us what happened, which iOS version you have and your iPhone model. Don’t send passwords or sensitive information.

Requirements

Luma runs on iPhone with iOS 18 or later. It isn’t available for Android or iPad.

A routine isn’t blocking

Luma blocks through Apple Screen Time, so it needs that permission turned on. If a routine isn’t blocking:

  1. Open Luma and check that the routine is on and its schedule is right.
  2. Check that Luma still has Screen Time access.
  3. Turn the routine off and on again.

If it still doesn’t work, email us with the steps you took.

Pro subscription

Apple handles billing. To cancel or change your plan, go to Settings, tap your name, then Subscriptions. Luma can’t cancel or refund charges made by Apple; you can request refunds at reportaproblem.apple.com.

Privacy and account

For questions about your data or to delete your account, see the privacy policy and the account deletion instructions.